Milford: (302) 422-9177 • Toll Free: (877) 621-8967

Ocean City, MD: (410) 213-1391 • Toll Free: (877) 621-8972

Text Number: (302) 542-0947

NMMA Certification

MRAA Logo 2016

The Marine Industry Certification Program is designed to ensure that buying and maintaining a boat are pleasant experiences. When you visit a Marine Industry Certified Dealer you can feel confident you are choosing a business that is committed to your satisfaction.

You can expect to find:

  1. Friendly, knowledgeable employees
  2. Quality Products
  3. Reliable service

Our dealership subscribes to the Marine Industry Dealer Certification standards established to insure that your boating experience is as enjoyable as possible. This includes adhering to a Consumer Bill of Rights. Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, and reliable services.

You have the right to:

Sales:

  1. The assistance of a capable and knowledgeable sales consultant
  2. Expect that all advertising and representations are truthful and factual
  3. Full disclosure of all details, in writing, associated with a purchase
  4. Explanation of proper usage and operation of products
  5. Products properly prepared, inspected and tested before delivery
  6. Delivery of new products as scheduled
  7. Explanation of all maintenance requirements and schedules established for your product
  8. Explanation and written copies of warranties on all products and major components

Service:

  1. Explanation of maintenance/repair plans including estimated repair time and cost
  2. Itemized list of all charges (both warranty and retail) with thorough explanation
  3. Prior approval of changes in repair costs or additional charges should they occur
  4. Maintenance/repair work done right the first time by knowledgeable trained technicians
  5. Maintenance/repair work completed when promised
  6. Timely notice of changes in service delivery time if delays are experienced in repair completion
  7. Reasonable access to management to assist in decisions or explanation of costs and/or procedures
  8. Inspect replaced/damaged components upon presentation of the invoice/work order

Operations:

  1. Fair, open and honest treatment without discrimination
  2. Respectful, professional and accurate response to all product questions and requests
  3. Privacy and confidentiality of customer records
  4. Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations